Your feedback matters

Our goal is to deliver excellent service every time. If we ever miss the mark, your feedback helps us learn and improve. By sharing your experience, you give us the opportunity to make things right and serve you better in the future.

When you share feedback with us, we promise to:

• Be open and approachable – we’ll make it easy for you to raise the issue
• Listen carefully – your feedback will always receive the attention it deserves
• Act fairly and promptly – we’ll respond in a polite, respectful and timely way
• Be clear and honest – we’ll explain what happened and, if we’ve let you down, we’ll apologise and do our best to put things right

How to share your feedback

We value all feedback, whether it’s to let us know what we’re doing well or where we can do better. You can share your thoughts with us by emailing us at info@stratadigital.io/

How we manage your feedback

When feedback is received, it will be logged and assessed in line with our quality management procedures. We value all feedback and will review it in a fair and consistent manner. You will receive a reply that explains our consideration of your feedback and, where applicable, the actions we will take.